Losing your wallet is annoying. Losing an afternoon at the balai to report it is worse, and for a large share of the reports Malaysians actually need to make, it's avoidable.
PDRM runs an online reporting portal at ereporting.rmp.gov.my. It's free, available around the clock, and exists for one specific category of report — losses that don't involve a crime.
That last part is the whole story, and where most guides go vague. The system is deliberately narrow, and knowing the boundary before you start saves you filling in a form that was never going to be accepted.
What e-Reporting Covers, and What It Doesn't
e-Reporting is for reporting the loss of a document or item where no crime is alleged. In practice that means things like:
- A lost MyKad
- A lost passport
- A misplaced phone
- Lost road tax or a vehicle-related document
- A lost bank card
The service is available to citizens aged 18 and above, and there is no fee.
What it does not cover is anything criminal. If your phone was snatched rather than misplaced, that's theft. If your card was used after it went missing, that's fraud. If someone broke into your car, that's a crime scene. All of those require an in-person report at a police station.
The distinction is not bureaucratic pedantry. A criminal report opens an investigation file and may require a statement, evidence, or details an online form can't capture. If you don't know which category you're in, assume it's criminal and go in person — an unnecessary trip to the balai costs you an hour, while a misfiled report can cost you a claim.
What to Have Ready Before You Start
Gather these first. The form times out, and hunting for a number halfway through is how people end up starting over.
- Your MyKad number and personal details
- The date, approximate time and location of the loss
- Identifying details of what was lost — passport number, phone IMEI, card issuer, vehicle registration
- A working email address and mobile number for the confirmation
- A clear, factual account of what happened, in plain language
On that last one: write it before you open the form. Two or three sentences, in order, no speculation. "I last had my passport at [location] on [date]. I noticed it was missing on [date]. I have searched [where] and cannot locate it." That's the shape of a useful report. Don't guess at details — if you don't know the exact time, say approximately.
Lodging the Report
The portal is at ereporting.rmp.gov.my and offers an English interface. The broad flow is: identify yourself, select the type of report, describe the loss, submit, and receive a confirmation with a reference you can retrieve later.
Two practical notes. Government portal interfaces change more often than the guides describing them, so follow the on-screen instructions rather than a screenshot from a blog — including this one. And keep the confirmation: a police report is only useful as a document you can produce, so save it and email it to yourself.
Where a report is being made to support a replacement application — a new MyKad, a new passport — check what the receiving agency actually requires before you assume the online version is sufficient. Some counters want a specific format. Our guide to what a MyKad replacement actually costs and how to do it covers the JPN side of that process.
After You Submit
You should receive a confirmation and a reference. Store both.
Then do the follow-up work the report doesn't do for you, because the police report is a record, not an intervention:
- Cancel the thing. Call your bank to block a lost card. Report a lost phone to your telco so the IMEI can be blacklisted on Malaysian networks. Notify your insurer if a claim is coming.
- Start the replacement. JPN for a MyKad, Immigration for a passport, JPJ for vehicle documents.
- Watch your accounts. A lost document is a lost identity credential.
Step one, done within the first few hours, matters more than the report itself.
When You Must Go In Person
Go to a police station, not the portal, if:
- The item was stolen, snatched or taken by force
- You suspect a break-in or any offence
- Money has already left your account
- You are reporting harassment, threats, assault or damage
- An insurer, employer or court has asked for a report on a specific matter
- Anything about the situation is unclear to you
There's no penalty for going in person when you could have used the portal. There is a real cost to filing the wrong kind of report and finding out weeks later.
If Money Was Involved, Call 997 First
This is the exception that matters most, and it's not a police report at all.
If you have transferred money to a scammer, the first call is to the National Scam Response Centre on 997. It operates 24 hours and is run by PDRM in a joint arrangement with Bank Negara, MCMC and the banks, as reiterated by the Communications Minister earlier this year.
The reason speed is everything: the centre's function is to try to freeze the receiving account before the money is moved on. That window is short — hours, not days. A police report filed the next morning does not recover funds. A phone call in the first hour sometimes does.
Call first, follow whatever instructions NSRC gives you about lodging a formal report, and only then start writing things down. More detail on the NSRC and what it does is on the official portal.
One more thing: PDRM has publicly warned that scammers impersonate NSRC officers. NSRC does not call you asking for banking credentials or telling you to move money to a "safe account". If someone calls claiming to be from 997, hang up and call 997 yourself — the same impersonation pattern runs through the voice scams circulating in Malaysia now.
FAQ
Can I lodge any police report online in Malaysia?
No. PDRM's e-Reporting portal is limited to reports about lost documents or items where no crime is alleged. Criminal matters must be reported in person at a police station.
Is e-Reporting free?
Yes. There is no charge to lodge a report through the portal, and it is available to citizens aged 18 and above.
Will an online police report be accepted for a passport or MyKad replacement?
Often, but check with the issuing agency first. Requirements can differ by counter and by document type, and it is faster to confirm than to be turned away.
What should I do if my phone was stolen rather than lost?
Report it in person, because theft is a criminal matter. Separately, contact your telco immediately so the IMEI can be blacklisted across Malaysian networks.
What number do I call if I've been scammed?
997, the National Scam Response Centre. Call as soon as you realise, because the ability to freeze a receiving account drops sharply after the first few hours.
